Service

Delivery
Various levels of delivery are available. Our own 150 vehicle fleet covers East Anglia comprehensively. The remainder of the country is covered by our preferred external carriers offering next day parcel, next day pallet and 7 day deluxe two man delivery. Some of these additional services may lead to extra charge, which will be discussed at time of quotation.

Warranty
All of our products are supplied with a standard domestic warranty. Using domestic machines in commercial scenario may result in a reduced or can even invalidate the warranty altogether. We can supply additional optional warranties to guard against faults for most cases.

 

Product Suitability
There is a big price differential between domestic and commercial products. Some businesses do take the view that they would rather buy three or four domestic products for the same price as a one commercial product regularly replacing them on malfunction. Commercial machines have many benefits, not only are they designed to take the extra use but to wash quicker, hotter (if required for cleanliness) keep temperature low for regular door opening etc.

Commercial products may be a worth a look, our advisors can discuss the options with you.

 

Availability & Timescales
During the economic slowdown it is apparent that manufacturers are bringing less product into the country and ‘ticking over’, whilst we endeavour to keep as larger backup stocks as possible, shortages can occur due purely to lack of availability. It is recommended that orders are received with as much advance notice as possible.

Repair
Hughes has five full repairing departments for audio visual products within East Anglia, further details from your trade representative.

Latest news...

TED - The new name for Hughes Trade

It is exciting times for Hughes Trade as we launch our new brand identity to you after incorporating the recently acquired Bennetts trade business into our own Hughes Trade service and Apollo2000 Trade in the Midlands.

Hughes trade welcomes Bennetts trade customers

Following Hughes acquisition of Bennetts in March 2011 we are welcoming Bennetts customers to our services. With more delivery capacity, more team members to deal with enquiries, much more stock and of course the same great prices we look forward to assisting with their requirements.

New branch - Colchester

We are pleased to announce the opening of the latest trade branch, based in Colchester Tollgate Centre. With our loading bay just 3 minutes from the A12 (Stanway junction) and plenty of stock carried for quick fixes we are keen to impress. Mark Sparrow, Team Leader of the new service (joining us from Bennetts trade) welcomes customers old and new; he can be contacted on 01206 764 764 or colchester@get-ted.co.uk

Five new team members in Norwich

The Norwich trade team has been thoroughly reinforced with no less than five new sales and support personnel. A hearty welcome to Alister, Liam, Daniel, Heidi and Lucy (who all have solid previous experience dealing with trade customers requiring electricals) have joined their new colleagues in the Norwich offices. The new team members will ensure our demanding service levels are not compromised during our current dramatic growth. The Norwich trade team can be contacted on 01603 750444 or norwich@get-ted.co.uk

Increased Delivery Capacity - Chelmsford

A warm welcome to Ian who joins us as delivery driver working out of Chelmsford depot. It's great news for customers of Chelmsford and in and around the M25 as they will benefit from increased delivery slots and additional contact capacity as Simon joins the team in the office to assist the team with recent dramatic growth. Best of luck guys in your new roles!